Modelling the Choice of Optimal Structural Business Process Model in a Telecommunications Company

2011
Olga Korzachenko, Vadim Getman

This paper considers the problem of optimal structural business process model choice in a telecommunications company using mathematical methods and mathematical model construction. For modelling this problem a hierarchical structure is proposed due to a number of advantages. The paper offers a modified Analytic Hierarchy Process method to solve the given problem that leads to gaining adequate results. The paper discusses the results of modelling and gives recommendations how to increase the efficiency of telecommunications company activity. The recommendations are based on the model calculations obtained.

Keywords
AHP method, business process model, eTOM, graph model, multi-criteria decision problem, pairwise comparison matrix, telecommunication branch
DOI
10.2478/v10143-011-0039-9
Hyperlink
http://www.degruyter.com/view/j/acss.2011.45.issue--1/v10143-011-0039-9/v10143-011-0039-9.xml?format=INT

Korzachenko, O., Getman, V. Modelling the Choice of Optimal Structural Business Process Model in a Telecommunications Company. IT and Management Science. Vol.49, 2011, pp.36-42. ISSN 1407-7493. Available from: doi:10.2478/v10143-011-0039-9

Publication language
English (en)