Six Sigma Assessment in the Latvian Commercial Banking Sector
World Academy of Science, Engineering and Technology: International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering 2013
Jana Eriņa, Ingars Eriņš

The goals of the present research are to estimate Six Sigma implementation in Latvian commercial banks and to identify the perceived benefits of its implementation. To achieve the goals, the authors used sequential explanatory method. To obtain empirical data, the authors have developed the questionnaire and adapted it for the employees of Latvian commercial banks. The questions are related to Six Sigma implementation and its perceived benefits. The questionnaire mainly consists of closed questions, the evaluation of which is based on 5 point Likert scale.The obtained empirical data has shown that of the two hypotheses put forward in the present research- Hypothesis 1- has to be rejected, while Hypothesis 2 has been partially confirmed. The authors have also faced some research limitations related to the fact that the participants in the questionnaire belong to different rank of the organization hierarchy.


Keywords
Six Sigma, Quality, Commercial banking sector, Latvia
Hyperlink
http://waset.org/Publication/six-sigma-assessment-in-the-latvian-commercial-banking-sector/9996963

Eriņa, J., Eriņš, I. Six Sigma Assessment in the Latvian Commercial Banking Sector. World Academy of Science, Engineering and Technology: International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 2013, Vol.7, No.12, pp.1946-1950. ISSN 2010-376X. e-ISSN 2010-3778.

Publication language
English (en)
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