Many of the real estate management companies in Latvia have not introduced any quality management system to control operation of the management company yet. They are failed to arrange the employees’ work sites and standardized processes, by applying any of the quality management theories, improve work process efficiency that is the reason that justify the urgency of the study. The management companies are targeting at rendering services. The major problems refer to the fact that management companies focus on various repair operations only when an accident has occurred. Sometimes at the management companies the personnel use the working hours inefficiently, by waiting for emergency notifications or customer calls. Thereby labour force used inefficiently. The aim of the study is to analyse introduction problems of quality management system and elaborate potential solutions thereof the real estate management companies. The study methods are used – analysis of literature, quantitative method (closed – ended questionnaire), qualitative method (semi - structured interview), graphical method, analysis and synthesis method, deduction and induction method, statistical method. The authors conclude that management companies need to use the QMS Lean process for business efficiency, by introducing the service efficiency processes, which provide for the problem identification and awareness creation within the company.