The management system of multi-apartment residential buildings and its processes include the main stages of obtaining information feedback that affects its operation. The technical, moral and visual quality of multi-apartment residential buildings influences the demand from apartment owners and the analysis of the industry market helps to make efficient decisions for choice of resources. The housing management system is influenced by several economic and non-economic factors that limit the level of development of the management system and, as a result, the level of well-being of the population that could be achieved in the future. The main task of the research is to systematize the external and internal factors that affect the management process. The aim of the research is to find out the main processes of the multi-apartment residential house management system and the factors influencing them. During the research, 4 factors influencing the external environment are distinguished in the management system of multi-apartment residential buildings: economic factors, legal factors, technical, information technology and environmental factors, and social and psychological factors.