Automated System for Restaurant Services
2021
Līva Deksne, Arturs Ķempelis, Toms Sniedziņš, Armands Kozlovskis

The study proposes a smart restaurant system and analyses its benefits to be able to determine system potential advantages in restaurants. Service time is one of the main criteria that can be improved to enhance the speed of the customer service as well as to increase the number of restaurant visitors. To develop the system, solutions found in scientific literature, software and their different architectures are analysed. It has been found out that it is possible to decrease the average restaurant service load time by 52.76 %. Two hypotheses have been proposed for further research in order to determine how a smart restaurant service system can increase chef’s efficiency and how the use of different algorithms can decrease chef’s workload during peak hours.


Keywords
Digital restaurant service system; digitization of restaurants; digitalized restaurant order processing; restaurant automation
DOI
10.7250/itms-2021-0003
Hyperlink
https://itms-journals.rtu.lv/article/view/itms-2021-0003

Deksne, L., Ķempelis, A., Sniedziņš, T., Kozlovskis, A. Automated System for Restaurant Services. Information Technology and Management Science, 2021, Vol. 24, No. 1, pp.15-25. ISSN 2255-9086. e-ISSN 2255-9094. Available from: doi:10.7250/itms-2021-0003

Publication language
English (en)
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