Multi-apartment building management are linked to a number of sectors interrelated in a single system: construction, real estate operations, financial and insurance activities, energy, gas supply, heating and air conditioning, water supply, sewerage, waste management and remediation activities, provision of information and communication services, technical services, operation of administrative and support service etc. More and more companies in the field of multi-apartment building using management have been paying close attention to the type of communication, access to information exchange to make it more convenient, functional and a quality tool to educate the industry not only potential and existing customers, but also society as a whole. Nowadays, it is necessary to pass on global information to the public, to educate it, and to interest everyone with personalized information, possibly supplementing existing or applying new, modern forms of communication and information exchange approaches that are intriguing to the people of Latvia. In recent years, the type of communication has shifted strongly and fundamentally from verbal to digital communications. The face-to-face approach is increasingly being replaced by communication through technology and systems. Information exchange is carried out on social networks, media networks, including educational programmes, and listening to different programmes. The events that have occurred over time in the world, including the Covid-19 pandemic, have led society to change their habits, affecting everyday lives. People are more inclined to express themselves, to say their opinions aloud, to express their feelings and positions. Every day, it can be seen more and more that we each are different, which is also reflected in our actions and communication. To ensure the availability of information and to monitor the work of managers, substantial amendments have been made to the “Housing Property Act”, which makes it mandatory to seek a home case in the Construction Information System. The implementation and use of information technologies (IT) communications in the management of residential houses is a process that develops, implements, and controls the management service, achieves the objectives, strategies, increases work efficiency, expands the range of functions, and involves customers.