Digital Transformation and Quality Management – What are the Relations?
2022
Gaļina Robertsone

Digital transformation is a hot topic and a buzzword nowadays. Everybody speaks and writes about it, yet nobody can explain exactly what the phenomena is. It occupies the minds of researchers and practitioners all over the world. Digital transformation changes the way we do our daily routines, communicate, go shopping, even enjoying the art objects – everything now is possible in the digital world! For the business environment digital transformation provides new ways of product design and development, interaction with customers, supplies and other stakeholders, decision making and improvement of internal processes. It also changes organisation structures, contributes to the evolvement of new business models and whole new digitally connected ecosystems. Quality management covers the entire organization, all its processes and has a significant impact on the customer satisfaction and the performance of the organization in terms of its effectiveness and efficiency. Digital transformation and quality management contribute to the continuous improvement of products and services, processes, relationships, culture and climate, management and decision-making leading to the enhanced customer satisfaction and sustainable development of the organization. How these two concepts are interrelated and what are the future trends, what is the role of quality management professionals – these questions are waiting to be answered.


Keywords
Digital transformation, quality management
Hyperlink
https://www.quality.org/article/digital-transformation-and-quality-management-what-are-relations

Robertsone, G. Digital Transformation and Quality Management – What are the Relations?. Quality World, 2022, Vol. 2022, No. 12, pp.1-2.

Publication language
English (en)
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