An Analysis of IT Outsourcing Risks in Post-COVID World

2023 IEEE 64th International Scientific Conference on Information Technology and Management Science of Riga Technical University (ITMS 2023): Proceedings 2023
Ilona Petersone, Elina Dovgaluka, Justine Gudzuka, Roberts Kartenko, Andrejs Romānovs

Outsourcing IT services has become a common practice for many enterprises, as it can provide financial benefits and improve competitive advantage. This paper outlines the reasons underlying corporate decision to opt for IT service outsourcing (ITO) instead of managing IT internally within a company and what are the major risks caused by ITO and how to mitigate those risks by applying artificial intelligence tools, such as ChatGPT, Github Copilot or similar.

Keywords
Information technology, Outsourcing, Risks, Risk mitigation, IT outsourcing, Artificial intelligence, ChatGPT
DOI
10.1109/ITMS59786.2023.10317676
Hyperlink
https://ieeexplore.ieee.org/document/10317676

Petersone, I., Dovgaluka, E., Gudzuka, J., Kartenko, R., Romānovs, A. An Analysis of IT Outsourcing Risks in Post-COVID World. In: 2023 IEEE 64th International Scientific Conference on Information Technology and Management Science of Riga Technical University (ITMS 2023): Proceedings, Latvia, Riga, 5-6 October, 2023. Piscataway, NJ: IEEE, 2023, pp.1-9. ISBN 979-8-3503-7030-0. e-ISBN 979-8-3503-7029-4. ISSN 2771-6953. e-ISSN 2771-6937. Available from: doi:10.1109/ITMS59786.2023.10317676

Publication language
English (en)