Higher education institutions are becoming more available to a broader audience, which requires flexibility in processes and teaching techniques to ensure their possibility to meet expectations from various stakeholders. This paper aims to research aspects of inclusive environment and inclusivity in higher education institutions. Acknowledging these key elements is vital for institutions to develop their study and administrative process and to adjust to students' needs. Based on the application of the chosen method, the authors have obtained 15 factors that impact the creation of an inclusive environment in a higher education institution. The main factors are adjusting study content and inclusion of transversal competencies, accessibility to physical and digital infrastructure, and differentiated didactics and evaluation methods. The research is limited to the inclusivity of students and does not address the issues related to the inclusivity of employees.