The latest statistics and researches shows that world is going through the major changes, through 4th industrial revolution. This affects all organizations no matter what is their field of activity. Banking sector is not an exception- this industry is already going through the high technology development. The great example is a blockchain technology introduction in the financial world. The organizational changes in the bank organizations are inevitable. The paper seeks to detect the main operations employee’s competences in order to highlight the key staff for the transition period. Reflecting on the competences a clear change management model is created applicable for the Operations banking reorganization. Next, descriving the method, presenting the research stages and finally presenting the conclusions.