Determining Customer Satisfaction in the Real Estate Management Sector: Case Study in Riga

Riga Technical University 58th International Scientific Conference “Scientific Conference on Economics and Entrepreneurship” (SCEE’2017): Proceedings 2017
Iveta Amoliņa, Ineta Geipele

This article discusses the need to determine customer satisfaction, and how to use it in non-mortgage asset management companies. The goal is to discover the essential elements necessary for customer satisfaction in real estate management companies. A customer satisfaction survey, which enables the management company to gain information about customer needs and control the quality of provided services, is essential for successful operation of the companies, in order to maintain a high standard in one of the fundamental values – quality of customer service. This publication analyses the results of the research, obtained by interviewing the clients of the real estate management company. In the conclusion, proposals are made for methods to continue to improve customer satisfaction.

Keywords
customer satisfaction, valuation methods, real estate management company, residential houses

Puķīte, I., Geipele, I. Determining Customer Satisfaction in the Real Estate Management Sector: Case Study in Riga. In: Riga Technical University 58th International Scientific Conference “Scientific Conference on Economics and Entrepreneurship” (SCEE’2017): Proceedings, Latvia, Riga, 13-14 October, 2017. Riga: Riga Technical University, 2017, pp.34-35. ISBN 978-9934-22-000-5. ISSN 2256-0866.

Publication language
English (en)