Main Causes of Interpersonal Conflicts and how to Deal with Them

27th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2023): Proceedings 2023
Jana Ozoliņa, Elīna Gaile-Sarkane

Interactions with others do not always go as well as one would like, this also applies to workplaces. Strong emotions arise, which can even interfere with hearing what the opponent is saying. During the research, the main reasons why conflicts arise in the workplace are investigated. This study reveals that regardless of where interpersonal conflict occurs, its root causes are the same. The study proposes five basic steps for constructive conflict resolution.

Keywords
conflict, workplace conflicts, causes of conflicts
DOI
10.54808/WMSCI2023.01.248
Hyperlink
https://www.iiis.org/DOI2023/SA187OO/

Ozoliņa, J., Gaile-Sarkane, E. Main Causes of Interpersonal Conflicts and how to Deal with Them. In: 27th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2023): Proceedings, United States of America, Orlando, Florida, 12-15 September, 2023. Winter Garden: International Institute of Informatics and Systemics (IIIS), 2023, pp.248-252. ISBN 978-1-950492-73-2. ISSN 2771-0947. Available from: doi:10.54808/WMSCI2023.01.248

Publication language
English (en)