Configurative Alignment of Business and Application Services: A Work Systems Perspective

Business Information Systems Workshops: Lecture Notes in Business Information Processing. Vol.160: BIS 2013 International Workshops 2013
Pēteris Rudzājs, Mārīte Kirikova, Renāte Strazdiņa

There are different ways of defining business and IT alignment. On one end it is possible to look at the alignment from the strategic perspective; on another end we can go down to the small granularity manual and software functions to see how they are related via human-computer interfaces. In this paper we take a work systems perspective in addressing the alignment between business and IT. In particular, we consider service systems by describing the services at several levels of granularity where they can be instantiated in manual, semi-automatic, and automatic modes of functioning. This perspective helps to address some design challenges for flexible work systems that require intention- and situation-dependent alignment between human and artificial work to manage multiple options of heterogeneous service configurations. The proposed alignment approach is illustrated by education demand and offer correspondence monitoring services

Atslēgas vārdi
service system, work system, service composition, business-IT alignment, intentional approach, monitoring services, semi-automatic services
DOI
10.1007/978-3-642-41687-3_11
Hipersaite
http://link.springer.com/chapter/10.1007/978-3-642-41687-3_11#

Rudzājs, P., Kirikova, M., Strazdiņa, R. Configurative Alignment of Business and Application Services: A Work Systems Perspective. No: Business Information Systems Workshops: Lecture Notes in Business Information Processing. Vol.160: BIS 2013 International Workshops, Polija, Poznań, 19.-20. jūnijs, 2013. Berlin: Springer-Verlag Berlin Heidelberg, 2013, 100.-111.lpp. ISBN 978-3-642-41686-6. e-ISBN 978-3-642-41687-3. ISSN 1865-1348. Pieejams: doi:10.1007/978-3-642-41687-3_11

Publikācijas valoda
English (en)