A combined approach for determining managerial activities
Management Theory and Studies for Rural Business and Infrastructure Development 2012
Guna Čivčiša

Success and sustainability of organization is closely related to the professional skills of person at the highest level. Entrepreneurs have to develop various professional skills by him/her-self. The aim of this research is to develop approach to determine the most important activities to be implemented by a person at the highest level of an organization. Analysis is conducted by comparing three systems and models in field of quality management: ISO 9001 Quality management system standard, the EFQM Excellence Model and Malcolm Baldrige National Quality Award. Literature review, document analysis and qualitative research methods, such as comparative analysis and interpretation, have been applied. In the result, nineteen key activities have been identified and developed based on steps of created approach. The article also covers design of approach which consists of several steps and tasks.


Atslēgas vārdi
quality systems, person at the highest level

Čivčiša, G. A combined approach for determining managerial activities . Management Theory and Studies for Rural Business and Infrastructure Development, 2012, 2 (31), 36.-43.lpp. ISSN 1822-6760.

Publikācijas valoda
English (en)
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