A Systematic Approach to Implementing Chatbots in Organizations – RTU Leo Showcase

Joint Proceedings of the BIR 2018 Short Papers, Workshops and Doctoral Consortium co-located with 17th International Conference Perspectives in Business Informatics Research (BIR 2018). CEUR Workshop Proceedings. Vol.2218 2018
Antons Mislēvičs, Jānis Grundspeņķis, Raita Rollande

Leo is a chatbot that was successfully developed to support potential new students during the admission process. While developing Leo the authors have concluded that existing publications do not cover the approach of developing virtual assistants or chatbots in organizations in enough details. This paper is aimed to fill-in this gap by describing a systematic approach that was followed by RTU team while developing Leo.

Atslēgas vārdi
chatbot, flow-based dialog, intent-based dialog
Hipersaite
http://ceur-ws.org/Vol-2218/paper36.pdf

Mislēvičs, A., Grundspeņķis, J., Rollande, R. A Systematic Approach to Implementing Chatbots in Organizations – RTU Leo Showcase. No: Joint Proceedings of the BIR 2018 Short Papers, Workshops and Doctoral Consortium co-located with 17th International Conference Perspectives in Business Informatics Research (BIR 2018). CEUR Workshop Proceedings. Vol.2218, Zviedrija, Stockholm, 24.-26. septembris, 2018. Aachen: RWTH, 2018, 356.-365.lpp. ISSN 1613-0073.

Publikācijas valoda
English (en)