Information about Author
Name, Surname:Gundars Kokins
Department:(22B00) Pārvaldības un drošības institūts
E-mail:Gundars.Kokins_1(at)rtu.lv
ORCID:
0000-0002-8468-9233Publications
5 items found, displaying 1 to 5.
Increasing Performance through Loyalty by Improving Customer Service Quality: Case Study of a Fuel Retailer
(2022)
Linda Zāga-Bremmere,
Gundars Kokins,
Modris Ozoliņš
Full-text conference paper published in conference proceedings indexed in SCOPUS or WOS database
Full-text conference paper published in conference proceedings indexed in SCOPUS or WOS database
Developing a Customer Centric Journey Map
(2021)
Gundars Kokins,
Anita Straujuma
Full-text conference paper published in conference proceedings indexed in SCOPUS or WOS database
Full-text conference paper published in conference proceedings indexed in SCOPUS or WOS database
Systematic Literature Overview: Gaps, Inconsistencies, Contradictions and Future Research Directions within Customer Experience Management
(2020)
Gundars Kokins,
Anita Straujuma
Full-text conference paper published in conference proceedings indexed in SCOPUS or WOS database
Full-text conference paper published in conference proceedings indexed in SCOPUS or WOS database
Business Process Knowledge Management: Literature Review
(2020)
Gundars Kokins,
Anita Straujuma
Full-text conference paper published in conference proceedings indexed in SCOPUS or WOS database
Full-text conference paper published in conference proceedings indexed in SCOPUS or WOS database