Development of System of State Revenue Service Performance Indicators
Production and Cooperation in Agriculture ; Bioeconomy ; Finance and Taxes : Proceedings of the International Scientific Conference "Economic Science for Rural Development". Economic Science for Rural Development. No.37 2015
Māra Pētersone, Aivars Vilnis Krastiņš, Kārlis Ketners

In the public sector, performance-oriented reforms have become topical over the last twenty years. The performance management documents such as Business Plan, Annual Report, Service Delivery Standards and Surveys of Taxpayers as a good practice have been adopted and are used in almost all of the countries considered; there are slight variations as to which of these documents are publicly available. State Revenue Service (SRS) is no exception. Latvian laws and regulations related to the development of performance include appropriate well-known practices adopted in the world that ensure quality of the content of adequate effectiveness measurement, however mentioned measurement indicators mainly used for state budget planning purposes not for performance management. This study aims to investigate the performance measurement system of the SRS as a tool to achieve the institution’s strategic goals. In the paper possibility if introduction of integrated outcome-output indicator’s matrix is proposed to ensure process management system and performance management system integration. The research object is SRS performance measurement system. The research is mainly based on the literature analysis, monographic descriptive method, as well as the methods of analysis and synthesis and content analysis.


Atslēgas vārdi
performance, public administration, performance indicators, process management.
Hipersaite
http://www.esaf.llu.lv/sites/esaf/files/files/lapas/No37%20Economic%20Science%20for%20Rural%20Development_0.pdf#page=190

Pētersone, M., Krastiņš, A., Ketners, K. Development of System of State Revenue Service Performance Indicators. No: Production and Cooperation in Agriculture ; Bioeconomy ; Finance and Taxes : Proceedings of the International Scientific Conference "Economic Science for Rural Development". Economic Science for Rural Development. No.37, Latvija, Jelgava, 23.-24. aprīlis, 2015. Jelgava: 2015, 190.-200.lpp. ISBN 978-9984-48-180-7. ISSN 1691-3078. e-ISSN 2255-9930.

Publikācijas valoda
English (en)
RTU Zinātniskā bibliotēka.
E-pasts: uzzinas@rtu.lv; Tālr: +371 28399196