A Case Study: Software Defect Root Causes

Information Technology and Management Science 2017
Laila Bergmane, Jānis Grabis, Edžus Žeiris

Software quality assurance to comply with user requirements enables software development companies to be competitive. Maintaining a high quality level requires continuous monitoring and development. If there are quality problems, the company’s reputation is suffering and its costs increase because of investing in time and eliminating the consequences of the problems. The aim of the present article is to identify the most essential root causes of software defect. The e-service “Invoice Submission” of Riga City Municipality is used as an example. The results of the study can provide useful information for developing improvement activities for e-service higher quality. The analysis is based on the information that is available in the developer’s user request database. The Ishikawa method is used to analyse the causes of defects.

Atslēgas vārdi
Defect analysis, defect causes, software quality

Bergmane, L., Grabis, J., Žeiris, E. A Case Study: Software Defect Root Causes. Information Technology and Management Science, 2017, Vol. 20, 54.-57. lpp. ISSN 2255-9086. e-ISSN 2255-9094.

Publikācijas valoda
English (en)