By evaluating the process of managing and maintaining multi-apartment residential buildings, the research aims to develop proposals for improving the manager’s performance in any type or size of company that works in the real estate management and maintenance industry. The research has evaluated the concept of real estate and its nature, quantitatively evaluated multi-apartment residential buildings, and realized an analytical evaluation of the management and maintenance market of multi-apartment residential buildings. To explain the nature of the management process, the research has evaluated the theoretical and legal aspects of the management process of multi-apartment residential buildings and analyzed the regulation of real estate managers in Latvia and the world. Based on the fact that the tasks are transferred to the managers in the research company with the help of various software based on keeping and updating the house and building file, proposals for improving the process of managing multi-apartment residential buildings have been developed. Based on the collected conclusions, proposals are put forward for improving the process of managing and maintaining multi-apartment residential buildings.