Corporate social responsibility is a modern approach to company management, which takes into account such important aspects as environment and society. The concept of social responsibility goes beyond the regulatory act requirements, putting more emphasis on human resources, the surrounding environments and relationships with the stakeholders. To ensure the availability of water resources at present as well as for future generations, water supply and consumption recording management process should be organized in a responsible manner. At the same time it must be economical, environmentally-friendly and oriented towards the public interest. This process is adversely affected by water pollution, process management shortcomings, irresponsible use of water and problems with water consumption recording. The article aims to explain how to ensure quality, responsible and reliable water consumption recording management process in a multi-family residential house, involving all stakeholders in the process. During the study, qualitative research methods have been used, assessment of water meter installation and performance has been done, principles of responsibility have been analysed. The authors have elaborated proposals that can help in improving the existing water consumption recording management processes in multi-family residential houses and develop public awareness of responsible water consumption recording.